AI-Native Healthcare: 100M Doctor Visits, 10–20 Hours Saved, Prior Auth in Minutes — Janie Lee & Chai Asawa, Abridge

Abridge serves as a clinical intelligence layer that automates medical documentation to reduce the significant administrative burden—often called "pajama time"—faced by clinicians. By capturing and analyzing patient-provider conversations, the platform provides real-time clinical decision support and streamlines complex workflows like prior authorization. Success in this high-stakes environment requires extreme accuracy, deep integration with electronic health records, and a rigorous evaluation strategy that balances model quality with latency and cost. The company leverages a unique dataset of millions of medical conversations to train specialized agents, moving beyond simple transcription to proactive intelligence. By embedding clinical guidelines and patient context directly into the workflow, Abridge aims to improve patient outcomes, reduce operational costs for health systems, and transform the standard of care through seamless, ambient AI integration.