Feeling overwhelmed but not sure if you’re “ready” to hire help? Chelsea Benkner, founder of Outwork Collective, shares how her own struggle to find reliable, travel-specific support led her to build a VA firm designed specifically for advisors. Learn which tasks are worth outsourcing (think admin-heavy, non-revenue work like itineraries, CRMs, inbox management, and trip audits), what should stay on your plate, and how the right support can even help generate more revenue behind the scenes. Chelsey also talks about the systems you need in place before hiring, why most people get outsourcing wrong, and how to set your VA up for success from day one.

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About Chelsey Benkner:

Chelsey is the founder of Outwork Collective, a virtual assistant agency built specifically for the travel industry. As the owner of Ready Jet Go Travels, she saw firsthand that most “VA support” didn’t understand the realities of the travel industry. Outwork Collective was created to change that by training VAs in the systems, workflows, and risk management that travel businesses actually require. Her mission is simple: help travel advisors stop drowning in operations and start running stronger businesses.

outworkcollective.com

facebook.com/outworkco

instagram.com/outwork.collective

Today we will cover:

(01:30) Why advisors need support
(04:35) IC vs employee VAs: what you need to know
(08:30) What you should never outsource in your business
(19:15) Inbox management + communication audits
(29:35) Project-based vs ongoing support
(36:25) Biggest mistakes when hiring a VA

Recourses mentioned in this Episode:

Episode 195. Hot Take: Stop Looking For The Magic Unicorn Hire

Episode 196. Enhancing Itineraries With Custom Experiences with Rob Keen

Client Communication Templates

SOP Template & Checklist

Profitable Proposals Masterclass

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Thanks to Our Tique Talks Sponsors:

Cozy Earth - Use code COZYTIQUE for 20% off
Flytographer - Earn commission on professional vacation photography
Travel Collection - Connect and learn more about TC’s DMCs

206. How Hiring A VA Amplifies Your Ability To Scale with Chelsey Benkner

TIQUE Talks: The Business Podcast for Travel Advisors