In this episode, Carlos Gonzalez de Villaumbrosia, CEO at Product School, sits down with Diya Jolly, CPTO at Xero, the global accounting platform trusted by over 4 million customers. Diya shares how Xero is redefining B2B software by building JAX, an agentic AI platform that intelligently manages specialized sub-agents to streamline business operations.

What you'll learn:

How Xero built an agentic AI platform that orchestrates multiple agents across payroll, payments, and bank reconciliation workflows.
The strategy for implementing strict guardrails to ensure accuracy in highly regulated, AI-driven accounting processes.
How to design a global product that scales common services while adapting to hyper-local tax and payment requirements.
The two-way door framework for accelerating product decisions and course-correcting with imperfect data.

Key takeaways:

Why the future of SaaS interfaces is conversational, transitioning users away from static dashboards into review and insight roles.
The strategic advantage of combining product and technology leadership into a single CPTO role to drive tighter cross-functional alignment.
Why deeply serving the SMB market requires specialized product design that balances consumer-grade simplicity with enterprise-grade workflow depth.

Credits:

Host: Carlos Gonzalez de Villaumbrosia
Guest: Diya Jolly

Social Links:

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Xero CPTO on Building an Agentic AI Platform to Manage Multiple Agents | Diya Jolly | E289

The Product Podcast