BE 477: Let's Take 5. How to Create Space When There's Conflict at Work

In this episode of the Business English podcast, Lindsay and Michelle discuss strategies for leaders to de-escalate workplace conflicts and create a more relaxed atmosphere during tense or difficult situations. They emphasize the importance of emotional intelligence, recognizing non-verbal cues, and understanding the dynamics within a team. The hosts provide practical phrases and techniques, such as suggesting a break ("take five"), changing the subject, or calling for a regroup to allow individuals to collect themselves. They highlight that leaders don't always need to solve the conflict directly but should provide space for team members to resolve issues themselves, promoting a healthier and more productive work environment. A role play demonstrates how to implement these strategies in a meeting setting.