What to do when your health insurance denies coverage

This NPR Life Kit episode features reporter Jackie Fortier providing advice on handling medical bills for preventative care that insurance should cover. Marielle, the host, introduces the topic by sharing her frustrations with surprise medical bills. Jackie explains what constitutes preventative care under the Affordable Care Act, common billing errors, and the steps to appeal insurance denials, including internal appeals, external medical reviews, and negotiating with billing departments. The episode emphasizes documenting everything, knowing your rights, and seeking assistance from state agencies or HR departments.