1069: Eight Steps for Excellent Listening with Emily Kasriel

In this episode of "How to Be Awesome at Your Job," Pete Mockaitis interviews Emily Kasriel, an expert in deep listening, about her book and approach to transforming relationships through effective listening. Kasriel shares a story about Nelson Mandela's deep listening skills and then outlines her eight-step Deep Listening Approach, which includes creating a safe space, self-reflection, being present and curious, maintaining empathetic gaze, holding silence, reflecting understanding, and exploring deeper narratives. She emphasizes the importance of listening without judgment and venturing to understand the speaker's emotions, even if it means getting it wrong sometimes. Kasriel also highlights the power of deep listening in combating loneliness and polarization, and she encourages listeners to practice these techniques in their personal and professional lives.