How to Build the Next-Gen Dealership BDC | Tina Tasche

This podcast features Tina Tasche, Head of Innovation and Tech at Van Horn Automotive Group, discussing her strategies for building a next-generation dealership BDC. The conversation covers her career progression, the technology stack used (primarily Cox Automotive and Podium), and the implementation of AI in lead management. Tasche details the restructuring of their BDC into specialized teams, the introduction of a customer relations department, and the successful integration of AI, resulting in a 35-40% increase in deals from leads received during closed hours. The key takeaway is that strategically integrating AI, coupled with a well-trained and adaptable team, significantly improves lead response times and overall sales performance.